Refund policy

This policy applies to purchases from Desk Worker Strength LLC, operating as Desk Worker Strength ("we", "us"). We want you to love your purchase. If you're not satisfied, here's how returns and refunds work.

Physical Products (Resistance Bands)

We have a 30-day return policy for physical products, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at lukerogerscoaching@gmail.com. Returns must be sent to the following address:

Desk Worker Strength LLC
2120 N Brevard St
Charlotte, NC 28206

If your return is accepted, we'll send you a return shipping label as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Digital Products and Coaching Programs

⚠️ All sales of digital products and coaching programs are final once access has been granted or coaching has commenced — except where the conditions of the Pain-Proof Promise below are fully met.

The Pain-Proof Promise

We stand behind our program. If you do the work and don't get results, we'll give you your money back.

Clients enrolled in the Desk-to-Athlete Challenge (6-week or 12-week) are eligible for a full refund if ALL of the following conditions are met within the full program period:

  • Completed all 3 weekly workouts each week, documented via the Everfit app
  • Implemented the daily protocols as prescribed, documented via the Everfit app
  • Followed the nutrition framework provided throughout the program
  • Submitted all weekly check-ins on time

If after completing the full program with full documented compliance the client does not experience a reduction in self-reported pain score, improved energy through their workday, less stiffness and discomfort, or better sleep — a full refund will be issued.

Refund requests must be submitted within 7 days of program completion with documented proof of compliance. No refunds will be issued for non-compliance or incomplete participation.

Outside of the Pain-Proof Promise, no refunds will be issued on:

  • Digital guides, programs, or downloadable content once accessed
  • Coaching programs once coaching sessions have begun
  • Partial months or unused portions of any program
  • Programs where the Pain-Proof Promise conditions were not fully met

If you have questions about whether a program is right for you before purchasing, please contact us at lukerogerscoaching@gmail.com before completing your purchase.

Damages and Issues

Please inspect your physical order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Digital products once accessed
  • Coaching programs once commenced
  • Sale items or gift cards
  • Perishable goods, custom products, and personal care goods
  • Hazardous materials, flammable liquids, or gases

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. This applies to physical products only.

European Union 14-Day Cooling Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. This applies to physical products only and does not extend to digital products or coaching services.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your return, please contact us at lukerogerscoaching@gmail.com.

Contact

For any return or refund questions, contact us at:

Desk Worker Strength LLC
Email: lukerogerscoaching@gmail.com
Address: 2120 N Brevard St, Charlotte, NC 28206
Website: deskworkerstrength.com